This is the first major release of RealTime PSO. RealTime PSO is not considered generally available until the GA Release.
The Assignment Engine assigns practitioners to projects
Electronic ACH Processing
Enables practice groups to electronically process ACH payments.
Manages call duration and call
Electronic Credit Card Processing
Enables practice groups to electronically process credit card payments.
Manages contract (Master Services Agreement and
Statement of Work) details.
Electronic Escrow Processing
Enables practice groups to electronically process Escrow payments. This feature will not be made available until GA.
Enables management of expenses.
On Demand Operations Planning Wizard
An automated wizard to plan for on demand operations and predict on demand revenue.
Automated Sales and Delivery
End to end automation of the on demand sales and delivery pipeline.
On Demand Service Delivery
Fully automated on demand service delivery.
The launch engine is a tool used to launch an engagement.
Service order management.
Service account project portfolio management.
The proposal engine is a tool used to propose engagements.
The pricing engine is a tool used to price an engagement.
Remote control is a computer take over feature. This feature is incorporated as a third party app during the alpha release but will be developed as a RealTime PSO feature by GA.
Full scale project management capabilities.
The routing engine is a tool used to route resources.
The scoping engine is a tool used to scope engagements.
Time Card Management
Provides time card features.
Skills Based Routing
Enables routing based on practitioner skills.
Time Sheet Management
Provides time sheet features.
Telephony features include IVR, ACD, Softphone, Phone numbers, etc,. Amazon Connect is required. These features will be developed into RealTime PSO by GA.
Video and Web Conferenicing
Provides Video/Web Conference features. This feature is incorporated as a third party app during the alpha release but will be developed as a RealTime PSO feature by GA.
Warranty Support Management
Provides post-implementation warranty support features for enhancements and bug-fixes.
Telephony features include IVR, ACD, Softphone, Phone numbers, etc,. During Alpha, Amazon Connect is required. These features will be developed into RealTime PSO by GA.
A feature incorporated in engine tools to manage workload.
Manages Account Services redemptions.
A feature incorporated in engine tools to manage capacity.
Manages micro engagement receipts.
On Demand bundled service accounts that can be sold in advance by your practice's sales force and redeemed by your customers when calling your COE
Full scale program management capabilities.
Full featured engagement management
Out of Box Flows
Automated on demand operation business processes
Displays practitioner availability
Automated Project Sizing
Automated engagement sizing