PRODUCT FEATURES
This is the first major release of RealTime PSO. RealTime PSO is not considered generally available until the GA Release.
Assignment Engine
The Assignment Engine assigns practitioners to projects
Electronic ACH Processing
Enables practice groups to electronically process ACH payments.
Call Management
Manages call duration and call
history.
Electronic Credit Card Processing
Enables practice groups to electronically process credit card payments.
Contract Management
Manages contract (Master Services Agreement and
Statement of Work) details.
Electronic Escrow Processing
Enables practice groups to electronically process Escrow payments. This feature will not be made available until GA.
Expense Management
Enables management of expenses.
On Demand Operations Planning Wizard
An automated wizard to plan for on demand operations and predict on demand revenue.
Automated Sales and Delivery
End to end automation of the on demand sales and delivery pipeline.
On Demand Service Delivery
Fully automated on demand service delivery.
Launch Engine
The launch engine is a tool used to launch an engagement.
Order Management
Service order management.
Portfoio Management
Service account project portfolio management.
Proposal Engine
The proposal engine is a tool used to propose engagements.
Pricing Engine
The pricing engine is a tool used to price an engagement.
Remote Control
Remote control is a computer take over feature. This feature is incorporated as a third party app during the alpha release but will be developed as a RealTime PSO feature by GA.
Project Management
Full scale project management capabilities.
Routing Engine
The routing engine is a tool used to route resources.
Scoping Engine
The scoping engine is a tool used to scope engagements.
Time Card Management
Provides time card features.
Skills Based Routing
Enables routing based on practitioner skills.
Time Sheet Management
Provides time sheet features.
Telephony
Telephony features include IVR, ACD, Softphone, Phone numbers, etc,. Amazon Connect is required. These features will be developed into RealTime PSO by GA.
Video and Web Conferenicing
Provides Video/Web Conference features. This feature is incorporated as a third party app during the alpha release but will be developed as a RealTime PSO feature by GA.
Warranty Support Management
Provides post-implementation warranty support features for enhancements and bug-fixes.
Call Center
Telephony features include IVR, ACD, Softphone, Phone numbers, etc,. During Alpha, Amazon Connect is required. These features will be developed into RealTime PSO by GA.
Workload Management
A feature incorporated in engine tools to manage workload.
Redemption Management
Manages Account Services redemptions.
Capacity Management
A feature incorporated in engine tools to manage capacity.
Receipt Management
Manages micro engagement receipts.
Account Services
On Demand bundled service accounts that can be sold in advance by your practice's sales force and redeemed by your customers when calling your COE
Program Management
Full scale program management capabilities.
Engagement Management
Full featured engagement management
Out of Box Flows
Automated on demand operation business processes
Presence
Displays practitioner availability
Automated Project Sizing
Automated engagement sizing