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PRODUCT FEATURES

This is the first major release of RealTime PSO. RealTime PSO is not considered generally available until the GA Release.

Assignment Engine

The Assignment Engine assigns practitioners to projects

Electronic ACH Processing

Enables practice groups to electronically process ACH payments.

Call Management

Manages call duration and call
history.

Electronic Credit Card Processing

Enables practice groups to electronically process credit card payments.

Contract Management

Manages contract (Master Services Agreement and
Statement of Work
) details.

Electronic Escrow Processing

Enables practice groups to electronically process Escrow payments. This feature will not be made available until GA.

Expense Management

Enables management of expenses.

On Demand Operations Planning Wizard

An automated wizard to plan for on demand operations and predict on demand revenue.

Automated Sales and Delivery

End to end automation of the on demand sales and delivery pipeline.

On Demand Service Delivery

Fully automated on demand service delivery.

Launch Engine

The launch engine is a tool used to launch an engagement.

Order Management

Service order management.

Portfoio Management

Service account project portfolio management.

Proposal Engine

The proposal engine is a tool used to propose engagements.

Pricing Engine

The pricing engine is a tool used to price an engagement.

Remote Control

Remote control is a computer take over feature. This feature is incorporated as a third party app during the alpha release but will be developed as a RealTime PSO feature by GA.

Project Management

Full scale project management capabilities.

Routing Engine

The routing engine is a tool used to route resources.

Scoping Engine

The scoping engine is a tool used to scope engagements.

Time Card Management

Provides time card features.

Skills Based Routing

Enables routing based on practitioner skills.

Time Sheet Management

Provides time sheet features.

Telephony

Telephony features include IVR, ACD, Softphone, Phone numbers, etc,. Amazon Connect is required. These features will be developed into RealTime PSO by GA.

Video and Web Conferenicing

Provides Video/Web Conference features. This feature is incorporated as a third party app during the alpha release but will be developed as a RealTime PSO feature by GA.

Warranty Support Management

Provides post-implementation warranty support features for enhancements and bug-fixes.

Call Center

Telephony features include IVR, ACD, Softphone, Phone numbers, etc,. During Alpha, Amazon Connect is required. These features will be developed into RealTime PSO by GA.

Workload Management

A feature incorporated in engine tools to manage workload.

Redemption Management

Manages Account Services redemptions.

Capacity Management

A feature incorporated in engine tools to manage capacity.

Receipt Management

Manages micro engagement receipts.

Account Services

On Demand bundled service accounts that can be sold in advance by your practice's sales force and redeemed by your customers when calling your COE

Program Management

Full scale program management capabilities.

Engagement Management

Full featured engagement management

Out of Box Flows

Automated on demand operation business processes

Presence

Displays practitioner availability

Automated Project Sizing

Automated engagement sizing