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Professional Services and Outsourcing On Demand. What is it and how does it work?



RealTime PSO is an innovative enterprise cloud-based software built upon a patented on demand sales and delivery architecture. RealTime PSO automates a new on demand professional services and outsourcing sales and delivery distribution channel housed within the software that enables professional services firms and outsources to sell and deliver firm services on demand for real time capital rather than solely depend on responding to RFPs for revenue.

Now, B2B or B2C consumers in any company anywhere in the world tasked with a daily assignment can receive immediate professional services and outsourcing assistance by simply contacting a practice of their choice to outsource work.

Sales resources with management and strategy, systems integration and staff augmentation practices can scope, price, quote, contract, receive payment and kick-off engagements in real-time. Once provisioned, practice consultants can deliver on demand firm services immediately in the cloud or on premise using RealTime PSO.

Why operate on demand using RealTime PSO?

Revenue…and lots of it.

How does it work?

RealTime PSO enable practices within professional services firms to wrap their existing services around 5 new on demand capabilities powered by RealTime PSO. Your practice can operate on demand using all or some of the 5 out of box on demand capabilities. Your practice can pick and choose an operational strategy that is best for your individual practice. The 5 out of box RealTime PSO on demand capabilities are:

  • On Demand Consultation

Definition:

On Demand Consultations are thought leadership advisements that can be purchased and received immediately by a B2B or B2C consumer when calling your practice or visiting your practice’s web portal provisioned by RealTime PSO.

Consumers call in to your Center of Excellence (COE) via a RealTime PSO toll-free number. Consultants can deliver consultations on demand using RealTime PSO telephony and unified communication features. RealTime PSO supports, out of box, an hourly flat rate bill model but can be configured to support other time increments. Practice bill rates may also be configured to match a consultant’s skillsets.


A consultation is considered a micro engagement.

Sample Use Case:

My company has acquired another company. I am tasked with defining a roadmap for identifying systems we no longer need. Can you advise me on how to devise a systems retirement strategy?

Consultation (Sample Revenue Potential Scenario):

Avg. Consultant Bill Rate: 100.00 hr.

Avg. Call Duration: 1 hour

Daily Call Volume: 2000 calls (deals)

- Daily Revenue Earned: $300,000

- Weekly Revenue Earned (5 days): $1,500,000

- Monthly Revenue Earned: $6,000,000

- Annual Revenue Earned: $72,000,000

  • On Demand Meeting Contribution

Definition:

On Demand Meeting Contributions are immediate or scheduled thought leadership web or video conference meetings that can be purchased by a B2B or B2C consumer when calling into your practice’s COE or visiting your practice’s web portal provisioned by RealTime PSO. Consultants can participate in a consumer’s meeting to provide facilitation services or participate as a subject matter expert.

A Meeting Contribution can be considered a micro engagement.

Sample Use Case:

My company is planning to implement an HR system. We need someone to facilitate a requirements session. We also need two subject matter experts to provide thought leadership in the session.

Meeting Contribution (Sample Revenue Potential Scenario):

Avg. Consultant Bill Rate: 150.00 hr.

Avg. Meeting Duration: 24 hours (8 hours per day over a 3-day period)

Daily Call Volume: 1000 calls (deals)

Avg. Number of Consultants Needed per Meeting: 3

- Daily Revenue Earned: $10,800,000

- Weekly Revenue Earned (5 days): $54,000,000

- Monthly Revenue Earned: $216,000,000

- Annual Revenue Earned: $2,592,000,000


  • On Demand Deliverables Outsourcing

Definition:

A B2B or B2C consumer can outsource deliverables (documents) to your COE via phone when calling into your practice’s COE or by visiting your practice’s web portal provisioned by RealTime PSO.

Deliverables Outsourcing engagements can be scoped, priced, quoted, contracted, and provisioned using RealTime PSO’s scope engine, pricing engine, quote engine, contract engine and assignment engine (provisioning).

Practice’s may accept payment for Deliverables Outsourcing engagements using RealTime PSO’s Stripe credit card or ACH features included out of box. Payments may be processed one-time immediately upon contracting or many times according to a milestone schedule using RealTime PSO’s recurring payments feature.

Once provisioned, delivery is just as fast. Delivery can begin right away on the day of contracting or may be scheduled for a future date. Consultants can fulfill Deliverables Outsourcing engagements using RealTime PSO’s project and program management features 100% in the cloud or on premise.

Deliverables Outsourcing may be considered a micro or macro engagement.

Sample Use Case:

I would like to outsource a technical specification…

I need a business case created…

I would like to outsource several documents …

Deliverables Outsourcing (Sample Revenue Potential Scenario):

Avg. Consultant Bill Rate: 150.00 hr.

Avg. Project Duration: 160 hours

Daily Call Volume: 500 calls (deals)

Avg. Number of Consultants per Engagement: 1

- Daily Revenue Earned: $ 12,000,000

- Weekly Revenue Earned (5 days): $ 60,000,000

- Monthly Revenue Earned: $ 240,000,000

- Annual Revenue Earned: $ 2,880,000,000


  • On Demand Project Outsourcing

Definition:

Project Outsourcing engagements are full scale or phase-based projects that can be outsourced on demand to your practice. Project Outsourcing works in the same way as a Deliverables Outsourcing described above using RealTime PSO.

A Project Outsourcing engagement is considered a macro engagement.

Sample Use Case:

I would like to outsource an implementation project…

I would like to outsource a strategy engagement…

I would like to outsource several training projects…

I would like to outsource an accounting engagement…

Project Outsourcing (Sample Revenue Potential Scenario):

Avg. Consultant Bill Rate: 150.00 hr.

Avg. Project Duration: 640 hours

Daily Call Volume: 25 calls (deals)

Avg. Number of Consultants per Engagement: 4

- Daily Revenue Earned: $ 9,600,000

- Weekly Revenue Earned (5 days): $ 48,000,000

- Monthly Revenue Earned: $ 192,000,000

- Annual Revenue Earned: $ 2,304,000,000


  • On Demand Staff Augmentation

Definition:

On Demand Staff Augmentation is the staffing of full-time, part-time and contract personnel. Using RealTime PSO, B2B consumers can call in to immediately interview potential new hires via video conference or teleconference. As with Deliverables and Project Outsourcing, Staff Augmentation services may be scoped, priced, quoted and contracted immediately. Likewise, new hires can start work immediately or on a future date and may use RealTime PSO while on the delivery engagement.

A Staff Augmentation engagement is considered a macro engagement.

Sample Use Case:

I need a contract resource to join my project…

I need to staff two full-time resources…

Staff Augmentation (Sample Revenue Potential Scenario):

Avg. Staff Aug Rate Retained per Hour per New Hire: 10.00 hr.

Avg. Project Duration: 960 hours

Daily Call Volume: 200 calls (deals)

Avg. Number of New Hires per Engagement: 1

- Daily Revenue Earned: $ 1,920,000

- Weekly Revenue Earned (5 days): $ 9,600,000

- Monthly Revenue Earned: $ 38,400,000

- Annual Revenue Earned: $ 460,800,000


If you operate a professional services practice and would like to learn more about RealTime PSO, request a private demo or get a free 30-day trial from the Salesforce AppExchange. The revolution is here!

RealTime PSO is covered by one or more US or foreign patents.